Returns & Replacements
Find simple, clear instructions on how to manage any returns, resolve issues with faulty items, or request a quick replacement here.
Replace
Wrong, missing, or faulty item? If something isn't right with your delivery, we have the straightforward answers you need to get the correct items sent out to you immediately.
If you receive the wrong item we can resolve this easily for you. If you can send us a picture of item received instead and the paperwork received using the Contact Us button below. Once received we can investigate and we follow up for you.
If you let us know of any missing items as soon as you receive your parcel using the Contact Us button below, we can help resolve for you as soon as possible.
Although very rare, if you receive a faulty item we can resolve this easily for you. If you can send us a picture of items fault using the Contact Us button below. Once received we can investigate and follow up with you.
Return
Need to send something back? No problem - we've outlined the official process, including how to obtain your essential Return Number, for a seamless experience.
If you want to return any items to us, please read our Returns Policy here.
Please don't send any items back to us without letting us know first. It's important to allocate a Return Number to you so we can process your return items and refund without any issues.
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